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Troubleshooting

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.

What is a ticket? Is it the same as a request?

A ticket is a technical synonym we use for question or request.

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

I see a blue screen, what should I do?

A blue screen means that you should: reboot wait 3 minutes try again

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

My PC's fan makes a strange noise...

If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here

My computer is frozen.

Try restarting your computer by holding the power button until it turns off. Wait 5 seconds then press the power again to power it back on. If the issue persists, please submit a help desk ticket

Computer Issues

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.

What is a ticket? Is it the same as a request?

A ticket is a technical synonym we use for question or request.

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

I see a blue screen, what should I do?

A blue screen means that you should: reboot wait 3 minutes try again

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

My PC's fan makes a strange noise...

If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here

My computer is frozen.

Try restarting your computer by holding the power button until it turns off. Wait 5 seconds then press the power again to power it back on. If the issue persists, please submit a help desk ticket