Helpdesk 101
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
My computer is frozen.
Try restarting your computer by holding the power button until it turns off. Wait 5 seconds then press the power again to power it back on. If the issue persists, please submit a help desk ticket
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.